Tuesday, August 31, 2004

Two sides to every coin
Case in point, my current job.

Chili's, as a whole, is spending the entire month of September raising money for the St. Jude's Hospital, which takes care of and finds ways to help children with cancer. I've decided to give a dollar for every day I'm at work. It's a worthy cause.

My particular store, however, is in need of nothing short of a spectacular miracle...or at least a new management team. Lemme just list it all, old and new:

--Servers are forbidden to transfer to the new Chili's for the first month it is open, by orders of our Area Director. After the first month was over, the A.D. lifted the restriction; however, management here has forbidden anyone to transfer to any Chili's.
--Though meaning to do the right thing, new management bought new equipment that cost the old management their yearly bonuses.
--Trainees are getting shorted heavily on training. As a result, many do not know how to close the store. Knowledge has been lacking, as well.
--Supplies run short on a constant basis, and we are forever borrowing/buying from other stores.
--Scheduling is terrible. Requests are ignored, and impossible doubles without breaks coupled with training make for irritable servers. Training schedules are made at the last possible minute, and half the time, the trainer doesn't even know s/he is training.
--We've been shorted a manager recently, and will remain so for another 3 months until the next M-I-T steps in. We already have one as it is, and he's on the brink of being fired as well.
--No one's being held responsible for anything.
--Very few of us are actually making money. Management cuts too many too early. Customers are also rather unhappy, because, more and more, they are emitting an aura of not really being cared for when they have a problem.
--Anyone who puts in a two weeks notice is fired within three days, no matter who they are. As a result, servers quit the day before they leave, screwing with the schedules. (And the way it's going, I'm unforunately am going to have to go the "quit-the-day-before-I-leave" route. I loathe to do it, but I refuse to have an undeserved firing on my record.)

Just today, I was told to train. The problem is, the trainee was also--ready for this?--already working as the hostess. I gently but firmly told management that I did not agree with this method at all. My concern was laughed off.
Bull-f'ing-s.
You cannot learn while you're busy working in another area. I don't care how much money it's saving management, it's not right. It's going to take longer for the trainee to catch up, since she isn't being allowed to focus on one thing at a time. It's no wonder we haven't had any spectacular servers in a while, and as a result, it's no wonder our business is dropping.

There was also the unfortunate case of a server going home in furious tears today. She was making good money and management cut her way too early.
"I can't do this, Ginny," she cried, "I'm already behind on my bills from last month and they keep doing this to me!"
Which is stupid because other servers are upset that management is making them work too much, or being forced into overtime, which management screams about, since it costs them money. I know management has a hard time doing everything, but for goodness sake, it can't be that hard to solve the problem.

I'm extremely disappointed in management. I told Honeycutt today that, although the guys are decent enough in personal ways, they are the worst management team I have ever had. They're too busy covering their own butts and making themselves look good to even think to treat their servers like real people.
And if they don't watch it, they're gonna fall flat on their faces with no servers, no business, and no store.

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